Renting with JOY!

Refund Policy

Last updated: 10 October 2026

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

Charges are refundable once the property gets rented out.

How to request

Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net or contact our support team. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

After a refund

When a payment is refunded, access to that property's details ends.